Management Requests

When opening appointments from the customer profile screen, eg. all past appointments, there is no option to charge card on the billing actions drop-down. This option is available when accessing the appointment pop-up from the calendar view. It would be very helpful for us to be able to do this from the profile view as this is often the easiest way to access a particular customers previous appointments.

We would like to be able to calculate travel expenses within the ZenMaid. This is a really important feature for us as we pay our employees mileage between appointments.

Deposits are extremely common in the cleaning industry, especially for commercial clients, move-out cleans, first-time services, and large jobs. Currently, ZenMaid requires users to create a separate appointment solely to collect a deposit, and then a second appointment to collect the remaining balance. This workaround creates several challenges: -Cluttered calendars with “non-service” appointments -Confusion for clients who receive reminders for deposit-only appointments if we dont turn off reminders -Extra administrative work for office staff -Increased risk of errors when managing billing and reminders Proposed Improvement: -Allow users to: -Set a deposit amount within a single appointment -Apply the remaining balance to that same appointment Why This Matters: This enhancement would: -Better reflect real-world cleaning workflows -Reduce scheduling and billing friction -Improve the customer experience -Save time for growing cleaning companies managing high volumes of bookings Deposits are a standard business practice, and supporting them natively within one appointment would make ZenMaid significantly more efficient and competitive for service-based businesses. Thank you for considering this feature.

It would be very helpful to see who made changes to appointments. That way I can go directly to that user to answer any questions I may have.

We currently cannot add a checklist via the mobile app. This would be really handy as we are not always next to a computer when a staff member messages us and we've accidentally added a job without a checklist while out of office. My work around is forcing app.zenmaid.com to load the desktop version and assigning it from there, but it's super clunky and often the scrolling hasn't worked on Safari.

Once a Tip Request is sent, there's no notification of when it's paid. Besides tracking these outside of Zenmaid, these get lost entirely. A dedicated Tip-Request Tracker/Module would be super helpful.

Add a feature to send Estimate texts to my customers.

I wanted to see if it was possible to have more options to color code the monthly view calendar. I wanted to color code my Open hours as (green) and my No open hours as (Red). This will provide a quick easy view specially on the app view. Right now we see all calendar in same color. Color coding can also help make sure that the days off, vacations, holidays, etc have been submitted and requested.

I have some clients who don't want to receive either of these. I have some clients who want one but not the other. It'd be nice to turn these off indvidually by client vs. having to send all manually or try to remember to not mark certain cleans complete etc. We can't move the numbers to no texting because then they want receive certain notifications like OMW and Appointment reminders.

Be able to track New Clients Added 1 or First Time Cleans. Track Client Cancellations indefinitely and skips.